Terms of use
These terms apply when you use this website or ask Best Dam Water ("we", "us") about a water filtration system. When you buy a system, your signed agreement sets out the terms of that purchase. If these terms and your signed agreement ever differ, your agreement controls.
This website
- The guides and system pages here explain how typical equipment works, for education. They are not a statement about what any particular product does to any particular substance, and they are not health advice. If you have a health concern about your water, talk to your doctor, your utility or your county health department.
- We work to keep the site accurate and current, but it can contain mistakes. We correct them when we find them.
- Don't misuse the site: no attempts to break in, overload it, scrape it, or submit someone else's details.
- The site's words, crest and design belong to us. You may share links to it and print pages for your own use.
How buying from us works
- A call and photos. We talk through your home and your water, and you send a few photos of your plumbing. Nobody comes to your house to sell to you.
- A written price. We send a written price for a named system and its installation. A price is good for the time stated on it. Any price on this website is information, not an offer.
- A written agreement you sign. Nothing is final until you sign our written agreement, online through our own signing page or on paper if you ask. It shows our name, address and phone number, the total price, and a detailed description of the system and the work. You are not obligated to pay any money unless you sign this contract and return it to the seller. What we tell you on the phone is part of our deal even if it isn't written in your agreement, so if something is missing, tell us before you sign and we will add it.
- Signing online. You can sign electronically, and you can ask for paper copies instead at any time. You get a copy of your signed agreement by email, or by mail if you chose paper.
Deposits and payments
- We take no payment until you have signed your agreement. Any deposit is due after you sign, and the balance is due when your agreement says.
- Payments are made by card through our payment processor, Stripe. We never see or store your full card number.
- If you cancel within your cancellation period, every payment comes back to you within 10 days after you cancel. Other refunds follow your agreement.
Your right to cancel
You may cancel your agreement until midnight of the third business day after the later of the day you sign it and the day we deliver your signed copy to you (a mailed copy counts from the day we mail it). A business day is any day except Sunday and federal holidays. Tell us in writing that you do not want the goods or services: deliver it or mail it to the address in your agreement, email it to eric@bestdamwater.com, or, if you signed online, use the Cancel button on your agreement page. We do not order your equipment or schedule your installation until the period has ended.
The full notice, in English and Spanish, and a cancellation form you can print are on your right to cancel. The same notice is in every agreement.
Installation
- Your system is installed by an independent local plumber who works as our subcontractor, not as our employee. We schedule the work, we stay your point of contact, and we are responsible to you for the work as your agreement describes.
- We give you an installation date only once a plumber has confirmed it.
- Please give the plumber safe access to the work area and the water shutoff on the day. If the plumber finds something at your home that changes the work or the price, nothing changes unless you agree to it in writing first.
Warranty
Your equipment and installation are covered by the warranties stated in your signed agreement and by the equipment manufacturer's warranty. Nothing on this website adds to or changes a warranty, and nothing in these terms takes away a warranty or right the law gives you.
Photos and messages you send
You let us use the photos and details you send to price, plan and complete your job, and to keep a record of it. We won't publish your photos or identify you in our marketing without your permission. Calls, texts and the information you give us are handled as our privacy policy describes.
Limits on our liability for this website
The website itself is provided as it is. To the extent the law allows, we are not liable for losses caused by using or being unable to use the website, or by relying on its general information instead of the written price and agreement we give you. This section is about the website only. It doesn't limit what we owe you under a signed agreement, and it doesn't limit any right you have under Florida or federal consumer protection law.
Florida law
These terms are governed by Florida law. If a dispute about them reaches court, it will be heard in the state or federal courts for the Florida county where your home is, unless the law lets you choose another court. Please call or write to us first. Most problems are fixed fastest that way.
Changes to these terms
We may update these terms by posting a new version here with a new effective date. A change never alters an agreement you have already signed.
Contact us
Best Dam Water
1717 Carlisle Blvd NE, Suite 5, Albuquerque, NM 87110
eric@bestdamwater.com
(505) 640-0371
Monday to Friday 8 AM to 6 PM, Saturday and Sunday 9 AM to 3 PM