Privacy policy
Best Dam Water ("we", "us") sells and arranges installation of whole-house water filtration and under-sink reverse osmosis systems for homeowners in Miami-Dade, Broward and Palm Beach counties, Florida. We work by phone: a call, a few photos of your plumbing, and a written price. This policy covers this website, our calls, texts and emails, and the agreements you sign with us.
What we collect
What you give us
- Your name, phone number, email, service address, ZIP code and county.
- What you tell us about your home, your water and the system you want, and the times that suit you for a call or an installation.
- Photos you send of your main water line, your sink cabinet or other plumbing, and anything else you share, such as your water bill or your community's rules.
- When you sign an agreement online: your typed name, your answers to the agreement's checkboxes, the time you signed, and the internet address and browser details of the device you signed on. We keep these with the signed agreement as a record of your signature.
- When you pay: the amount and the payment's status. Card payments are handled by our payment processor, Stripe. We never receive or store your full card number.
Calls, texts and emails
- We record calls with our team, and we tell you at the start of every recorded call. Recordings may be transcribed and summarized, including by artificial intelligence tools that work for us, so we have an accurate record of what was agreed and can review calls for quality and training.
- We keep the texts and emails you exchange with us, and whether each one was delivered.
From this website, automatically
- Your browser and device type, the pages you view, the page or ad that brought you here (including ad click codes in the link), and your approximate location from your internet address.
- With your permission only, the Meta Pixel, a tool from Meta (the company behind Facebook and Instagram) that measures which of our ads lead to visits and requests. See Ads and measurement.
From others
- If you send a request through a form on Facebook or Instagram, Meta passes us what you entered in it.
- The plumber who installs your system sends us photos and notes from the job.
- Public records about your area, such as your water utility's published water quality report.
How we use it
- To answer your request, call you back, prepare a written price and an agreement, and schedule and complete your installation.
- To take payments, issue refunds, and keep accurate records of what you agreed to.
- For customer service, warranty questions and filter change reminders.
- To send you marketing, only as described below.
- To measure and improve our ads and this website, with your permission where the law or this policy requires it.
- To train our team, check quality, prevent fraud, and meet our legal obligations.
Calls and texts
When you ask us to contact you, we call and text the number you give us about your request. We send marketing calls or texts made with automated technology only with your prior express written consent, and agreeing to that is never a condition of buying anything from us. Message and data rates may apply.
- Reply STOP to any text to stop our texts, or HELP for help. You can also tell us on a call or by email.
- Ask us not to call and we won't. We keep our own do-not-contact list and check it before every call and text.
- We call only between 8 AM and 8 PM your local time, and no more than three times in 24 hours about the same matter.
Ads and measurement
This site asks before it loads the Meta Pixel, and it doesn't load it at all if your browser sends a Global Privacy Control or Do Not Track signal. If you say yes, the Pixel tells Meta which pages you viewed and when you sent a request, along with the system you looked at, its price and your ZIP code. It never sends your name, phone number or email. Our server may send Meta the same events. If you have agreed to receive marketing from us, it may also send Meta coded (hashed) contact details and how your request went, such as a booked call or a completed installation, so Meta can match them to its ads. You can change your answer any time with the "Ad measurement settings" button at the bottom of the page. What Meta does with this information is covered by Meta's own privacy policy.
Who we share it with
- The plumber who installs your system. An independent local plumber, working as our subcontractor, gets your name, address, phone number, the job details and your photos, so they can do the work.
- Companies that work for us. Payment processing (Stripe), website and database hosting (Vercel and Supabase), phone and text service, email delivery, call transcription and summaries, and the equipment supplier when it ships or registers equipment for your job. They may use your information only to provide their service to us.
- Meta, only as described under Ads and measurement.
- When the law requires it, or to protect our customers, our team or the public, and to a buyer if our business is ever sold, under this policy.
We do not sell your personal information.
How long we keep it
We keep information for as long as we need it for the reasons above. Signed agreements, signature records and payment records are kept for as long as your agreement, its warranty and the law require, generally at least five years after the work is done. Requests that never became a sale, call recordings and photos are deleted once we no longer need them. When we delete records, we erase or destroy them so they can't be read.
Your choices
- Ask to see the information we hold about you, to correct it, or to delete it. Some records, such as a signed agreement, we must keep, and we will tell you which.
- Stop texts with STOP, stop calls by asking, and stop marketing emails with the unsubscribe link in each one.
- Turn ad measurement on or off with "Ad measurement settings".
To make a request, email eric@bestdamwater.com, or call (505) 640-0371. We may ask you to confirm who you are first.
Children
This site and our services are for homeowners. We don't knowingly collect information from children under 13, and if we learn we have, we delete it.
Security
We take reasonable measures to protect your information: connections to this site and our systems are encrypted, and our team can see only what their job needs. No system is perfectly secure. If a breach affects your personal information, we will notify you as Florida law requires, no later than 30 days after we determine it happened.
Where this applies
We serve homeowners in Florida, and this policy is written for Florida and federal law. For your rights when you buy from us, see our terms of use and your right to cancel.
Changes to this policy
If we change this policy, we will post the new version here with a new effective date. If a change is significant, we will tell you before it applies to information we already have.
Contact us
Best Dam Water
1717 Carlisle Blvd NE, Suite 5, Albuquerque, NM 87110
eric@bestdamwater.com
(505) 640-0371